PrepVibe ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PrepVibe mobile application and website at prepvibe.live. Please read this carefully.
1. Information We Collect
PrepVibe is an education-focused app that helps students prepare for competitive and academic exams through practice tests, study tools, community discussion, and related features.
Information You Provide
- Mobile number (for OTP-based login)
- Name, username, profile photo, bio, city/district, and education details
- Date of birth, gender, and email address (optional, if you choose to add them)
- Selected exam categories, streams, and home/path preferences
- User-generated content such as posts, comments, replies, polls, images, PDFs, and other attachments you upload
- Direct messages and connection requests you send or receive (Direct Messages are only visible to the two participants in that conversation and are retained until you delete the conversation or your account; you can control who is allowed to message you from Settings → Message Privacy — Everyone / Followers Only / Nobody)
- Reports you submit about another user's content or behaviour, and records of users you block
- Study Map progress, quiz attempts, mock-test activity, and similar learning data you generate in the app
- Support or privacy requests you send to us
Information Collected Automatically
- Device information needed to run the app (for example device model, OS version, and app version)
- Authentication and session-related technical data
- Push notification tokens used to deliver alerts and reminders
- Approximate technical network information necessary to operate our services
- Ad-related technical identifiers and consent signals when ads are shown (see Advertisements)
Information from Third Parties
- OTP / SMS delivery providers that help verify your phone number
- Google Firebase services that power authentication, database, file storage, and messaging
- Google AdMob for in-app advertising interactions and related consent/privacy signals
- Razorpay, our payment gateway partner, for processing PrepVibe Pro purchases (see Paid Educational Content below)
2. How We Use Your Information
We use the information we collect to:
- Create and manage your PrepVibe account and keep you signed in securely
- Personalize exam-related content and study experiences based on your selected streams and preferences
- Provide core product features such as Discussion, Study Map, Mock Tests, Daily Quiz, Leaderboard, Messages, and Connections
- Store and display profile and community content you choose to share
- Deliver push notifications for reminders and activity (subject to your device and in-app settings)
- Display advertisements in limited placements via Google AdMob
- Process PrepVibe Pro purchases and manage your Pro entitlement and its validity period
- Improve reliability, fix issues, and maintain platform security
- Respond to support, privacy, and account requests
- Comply with applicable legal obligations
3. Information Sharing
We do not sell your personal information. We may share data only as needed to operate PrepVibe:
Service Providers
- Firebase (Google) — Authentication, Cloud Firestore database, Cloud Storage for uploads (such as images and PDFs), and Firebase Cloud Messaging for notifications
- OTP / SMS providers and our authentication backend — To send and verify one-time passwords for phone login
- Google AdMob — To show in-app ads and manage related advertising privacy/consent where required
- Razorpay — To securely process PrepVibe Pro payments; Razorpay is PCI-DSS compliant and handles your card/UPI/bank details directly, which PrepVibe never sees or stores
Legal Requirements
We may disclose your information if required by law, court order, or a competent government authority.
Public / Other-User Visible Information
Depending on your privacy settings and how you use the app, other PrepVibe users may see information such as your name/username, profile photo, bio, public profile details, posts, comments, replies, and similar community activity. Direct messages are shared with the participants in that conversation. You can report a post, comment, or user, and block a user, at any time from within the app — blocking stops that user from messaging you, sending connection requests, or seeing your activity.
4. Advertisements
PrepVibe currently uses Google AdMob to display native advertisements in limited places within the app, including:
- the Discussion feed (shown between posts), and
- the Study Map home screen (one placement when study content is available).
AdMob and Google may process advertising identifiers and related data to deliver ads. Where required, we use Google's User Messaging Platform (UMP) consent tools before requesting ads.
- You can manage personalized ads through your device settings and, where available, Google's privacy / consent options
- Ad revenue helps us operate and improve PrepVibe
- We do not control the content of third-party advertisements
PrepVibe does not offer in-app surveys, coins, wallets, cashback, or survey-partner earning programs.
5. Paid Educational Content (PrepVibe Pro)
PrepVibe offers an optional paid plan, PrepVibe Pro, which unlocks unlimited access to premium mock tests, full test series, and the complete PYQ (previous year question) paper archive for a fixed duration (currently 6 months or 1 year). PrepVibe Pro is a one-time purchase — it does not auto-renew and no recurring payment is taken from you. Core features such as result analytics, rank, the daily quiz, and the discussion feed are available to all users regardless of Pro status.
Payments for PrepVibe Pro are processed through Razorpay, a licensed and PCI-DSS compliant payment gateway. When you purchase PrepVibe Pro, we process:
- Your selected plan, order ID, and payment ID (issued by Razorpay)
- Payment status (such as success or failure) needed to activate your Pro entitlement
- Your Pro start date and expiry date, stored against your account
PrepVibe does not collect, see, or store your card number, UPI ID, bank account details, or any other payment instrument details — these are handled entirely by Razorpay and its banking partners in accordance with applicable RBI and PCI-DSS security standards.
For details on cancellations and refunds, please see our Refund Policy.
6. Data Security
We implement appropriate technical and organizational security measures, including:
- Firebase Authentication with OTP-based login (we do not store account passwords for this login method)
- Firestore security rules and access controls intended to limit who can read or write data — including restricting Pro/entitlement fields so they can only be granted by our verified backend after a successful, signature-verified Razorpay payment, never by a user directly
- Encrypted transport (HTTPS / TLS) for data in transit
- Soft-deletion / account-closure flows that remove or anonymize profile fields when you delete your account
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
7. Children's Privacy & Content Safety
PrepVibe requires all users to be at least 18 years of age (see our Terms & Conditions). We do not knowingly collect personal information from anyone under 18, and we do not knowingly allow anyone under 18 to register an account, post content, or use Direct Messages.
If you are a parent or guardian and believe a minor has provided us with personal information or created an account, please contact us at gulabmac45@gmail.com and we will take appropriate steps to delete that account and information.
PrepVibe has zero tolerance for child sexual abuse and exploitation (CSAE) content or behaviour anywhere on the platform — including Discussion posts/comments and Direct Messages. Any such content is removed on discovery, the account is permanently banned, and we report to the National Center for Missing & Exploited Children (NCMEC) and/or Indian law enforcement where required by law.
To report content or behaviour that endangers a minor, use the in-app "Report" option, or email gulabmac45@gmail.com with subject "Child Safety Report". Our designated point of contact for child safety matters is Gulab, PrepVibe Founder, reachable at the same email. See our Terms & Conditions for our full published child safety standards.
8. Your Rights
Depending on applicable law, you may have the following rights regarding your personal data:
- Access — Request information about the personal data we hold about you
- Correction — Update or correct your profile and settings in the app
- Export — Use in-app data export options where available, or request a readable copy of your data
- Deletion — Delete your account from in-app Settings / Privacy flows, or request deletion by contacting us
- Notifications & ads choices — Manage notification preferences in the app/device settings, and manage personalized ads through device / Google privacy controls where available
- Messaging controls — Choose who can message you (Everyone / Followers Only / Nobody) from Settings → Message Privacy, block any user, and report posts, comments, or users you believe violate our policies
To exercise these rights, contact us at gulabmac45@gmail.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Updating the "Last updated" date at the top of this page
- Providing notice in the app or on our website when appropriate
Your continued use of PrepVibe after changes constitutes your acceptance of the updated policy.